To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.  Chlorine is the only chemical that West Lamar Water Association injects into the sytem.  

Why does my water smell bad or have a bad odor?

All public water systems are required to maintain a minimum chlorine level of 0.5 mg/L (tested at the end of each line). Chlorine levels are tested/monitored daily to ensure safety.  If the level drops close to zero, this can cause the water to have a bad smell and/or odor.  

Sometimes, "electric" hot water heaters can also put off a bad odor.  This is related to the heating core/element.  Does the smell only occur when the hot water is turned on?  If so, this may be a way to determine the problem.

Please contact our office as soon as any odor is detected so that we can we can make sure your water is safe and reliable.  

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.